Returns, Refunds, and Warranty

If you need to return an item or cancel your order, please refer to the sections below for information about your rights. For assistance, email info@ahmelectronics.com

If you have purchased goods from us, they must be as described, fit for purpose, and of satisfactory quality. Throughout the expected lifespan of your product, you have the following legal rights:

Your rights if goods are faulty

Goods supplied by AHM Electronics Ltd must be as described, fit for purpose and of satisfactory quality.

If goods are faulty or not as described, you may exercise the short-term right to reject them within 30 days of receiving them and request a refund.

After the first 30 days, you may be entitled to a repair or replacement. If a repair or replacement is unsuccessful, unavailable, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or the final right to reject the goods.

These statutory rights are separate from, and are not affected by, our 12-month warranty.

UK law provides a 30-day short-term right to reject faulty goods, followed by repair or replacement rights and, in qualifying circumstances, a price reduction or final rejection.

Cancellation Period: You have the right to cancel within 14 days of receiving the goods. No specific reason is required, although we appreciate any feedback you may provide. If the goods are delivered in multiple installments, the 14-day period starts from the day you receive the final delivery.

Notification of Cancellation: Inform us of your decision to cancel by contacting us, preferably via email at info@ahmelectronics.com

Goods Inspection: You are allowed to inspect your purchases before returning them to ensure suitability. However, a reasonable deduction may be made from your refund for any damage or wear and tear to the returned products.

Return Costs: We will not cover the costs of returning an item unless it is faulty (refer to the section above titled ‘Your rights if the goods are defective’). It is essential to take reasonable care in packaging and returning the cancelled goods; otherwise, we may deduct the value of any damage from your refund.

Enhanced Delivery Service: If you opted for an enhanced delivery service (such as next day delivery), the refund will be for our standard delivery rate only.

If you are eligible for a refund for goods purchased from us, the reimbursement will be processed using the same payment method you used for the original purchase.

Returning goods

For change-of-mind returns, please return the goods in their original packaging where reasonably possible and in a condition suitable for resale. We may make a reasonable deduction if the goods have been handled beyond what is necessary to inspect them.

For faulty goods, not having the original packaging does not remove your statutory rights. However, the product must be packaged securely and safely for return.

Customers who cancel an online order may inspect goods as they could in a shop, although deductions can be made for excessive handling or damage.