Clear help when plans change.

For most goods bought online, you can cancel without giving a reason. Tell us within 14 days after the day you receive the goods. If an order arrives in separate deliveries, the period begins after the final item is received.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

AHM Electronics will cover the cost of returning goods, including change-of-mind returns and returns of faulty, damaged or misdescribed items.

Please contact us before returning anything. Once your return has been confirmed, we will email you a prepaid returns label together with full instructions explaining how and where to send the item. Please do not arrange or pay for return postage yourself, as costs incurred without our prior agreement may not be reimbursed.

You may handle the product only as much as reasonably necessary to establish its nature, characteristics and operation — similar to what would normally be possible in a shop.

If handling goes beyond this and reduces the value of the goods, we may make a reasonable deduction from the refund where the law permits.

Please keep and use the original packaging where possible because it helps protect the product in transit. The absence of original packaging does not remove your statutory rights, but you remain responsible for taking reasonable care when packing an unwanted return.

Refunds are normally made to the original payment method. For a change-of-mind cancellation, we may withhold the refund until we receive the goods back or you provide evidence that they have been returned.

Once the relevant conditions are met, the refund will be processed within the legally required period. Your bank or payment provider may take additional time to show it in your account.

Where the distance-selling cancellation right applies, we refund the basic standard delivery charge. If you selected a more expensive enhanced delivery service, the additional amount above standard delivery is not normally refundable.

Goods must be of satisfactory quality, fit for purpose and as described. If they do not meet these standards, you may have the short-term right to reject them within 30 days and receive a refund.

Contact us promptly with your order number and details of the fault. We may ask for photographs, video or for the product to be returned so the issue can be assessed.

After the short-term right to reject has ended, you may normally be entitled to a repair or replacement. If that remedy is unsuccessful, impossible or not provided within a reasonable time and without significant inconvenience, further remedies may be available under consumer law.

The warranty covers manufacturing defects in materials and workmanship arising during normal domestic use for 12 months from purchase. Proof of purchase is required.

It does not cover misuse, accidental damage, unauthorised alteration, incorrect installation, failure to follow the instructions, commercial use where a product is intended for domestic use, or normal wear and tear.

The warranty is additional to, and does not replace or restrict, your statutory rights.

The legal right to cancel does not apply to certain categories, such as goods made to your specification and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Any applicable exclusion will be considered in accordance with the law.

These exclusions do not affect your rights when goods are faulty, damaged or misdescribed.

Returns, refunds, return time limits and return methods may vary according to the marketplace where the order was placed.

If you purchased through Amazon, TikTok Shop, eBay, Tesco Marketplace or another marketplace, begin the request through your account on that marketplace and follow its returns process.

The marketplace's process does not remove or restrict any statutory consumer rights that apply to your purchase.