Refund policy

This policy applies to purchases made directly from AHM Electronics through ahmelectronics.com. If you purchased through a marketplace, please see the marketplace section below.

How to start a return

Please email info@ahmelectronics.com before returning anything. Include your order number, the product name and the reason for the return.

Free return postage: AHM Electronics will cover the cost of returning your order. Once your return has been confirmed, we will email you a prepaid returns label together with instructions explaining how and where to send the item.

Please do not send an item back or arrange and pay for return postage yourself before contacting us. Postage costs incurred without our prior agreement may not be reimbursed.

Change-of-mind returns and cancellations

For most goods purchased online, you may cancel your order without giving a reason. You must tell us within 14 days after the day you receive the goods. If an order is delivered in separate instalments, the cancellation period begins after you receive the final item.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods using the prepaid returns label we email to you.

If you cancel before your order has been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, please wait for the delivery and follow our returns process.

Inspecting the product

You may inspect the product in the same way that you would normally be allowed to inspect it in a shop. If it has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and operation, we may make a reasonable deduction from the refund where the law permits.

Faulty, damaged or misdescribed goods

Goods supplied by AHM Electronics must be as described, fit for purpose and of satisfactory quality.

If an item is faulty, damaged, misdescribed or not of satisfactory quality, please contact us promptly with your order number and details of the problem. We may ask for photographs or video to help us assess the issue.

You may have the short-term right to reject faulty goods within 30 days of receiving them and receive a refund. After 30 days, you may normally be entitled to a repair or replacement. If this is unsuccessful, impossible or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or the final right to reject the goods.

AHM Electronics products include a 12-month warranty against manufacturing defects arising during normal domestic use. This warranty is additional to, and does not replace or restrict, your statutory consumer rights.

Packaging your return

Please return all parts, accessories, manuals and other items supplied with the product.

Use the original packaging where reasonably possible, as it is designed to protect the product during transport. Not having the original packaging does not remove your statutory rights, particularly where goods are faulty. However, the product must be packaged securely and safely to prevent damage during return transit.

Please retain proof that the parcel was handed to the return carrier.

Exceptions and non-returnable items

The legal right to cancel does not apply to certain categories of goods, including items made to your specification or personalised for you, perishable goods, and sealed goods that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken.

These exclusions do not affect your rights where goods are faulty, damaged or misdescribed. Sale items have the same statutory consumer rights as full-price items.

Exchanges

If you would like a different product, please contact us. Depending on the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

Refunds

Refunds will be made to the original payment method.

Where the distance-selling cancellation right applies, we will refund the price paid and the cost of our basic standard delivery service. If you selected a more expensive enhanced delivery service, such as next-day delivery, the additional amount above our standard delivery cost will not normally be refunded.

We may withhold a change-of-mind refund until we receive the goods back or you provide evidence that they have been returned. Where the statutory cancellation right applies, the refund will be processed without undue delay and within 14 days after we receive the goods back or receive evidence of return, whichever happens first.

For faulty goods, any refund due will be processed without undue delay and within 14 days after we agree that you are entitled to it.

Your bank or payment provider may take additional time to display the refund in your account.

Orders placed through marketplaces

If you purchased through Amazon, TikTok Shop, eBay, Tesco Marketplace or another marketplace, please begin your return request through your account on that marketplace and follow its returns procedure. Return time limits and methods may vary according to the marketplace used.

The marketplace process does not remove or restrict any statutory consumer rights that apply to your purchase.

Contact us

For return or refund assistance, email info@ahmelectronics.com.

Nothing in this policy limits or excludes your rights under applicable UK consumer law.