Customer support

How can we help?

Find instruction manuals, delivery information, returns guidance and warranty support for AHM Electronics products.

Quick help

Start with what you need.

01

Orders & delivery

Read delivery times, dispatch information and tracking guidance.

Delivery information
02

Returns & refunds

Find information about cancellations, returns, faulty products and refunds.

Returns guidance
03

Warranty support

Read what the 12-month product warranty covers and how to make a claim.

Warranty policy

Product library

Instruction manuals.

Select your product below. Previous AHM appliances remain listed so support is still available after a product leaves our current range.

Product problem

Help us resolve it quickly.

Include the following information when contacting us about a faulty or damaged product.

  • 01
    Your order numberThis helps us find the purchase and confirm the product details.
  • 02
    A clear descriptionTell us what happened, when the issue began and any error code displayed.
  • 03
    Photos or a short videoWhere possible, show the product and the fault so our team can assess it properly.

Common questions

Frequently asked questions.

Where can I find my delivery tracking?

Tracking information is sent by email after dispatch. Check your inbox and junk folder. For more information, visit the delivery page.

How do I return an item?

Read the returns, refunds and warranty guidance, then email us before sending the product back so we can provide the correct instructions.

How long is the product warranty?

Products purchased directly from AHM Electronics include a 12-month warranty in addition to your statutory consumer rights. Full details are on the warranty policy page.

What should I send when reporting a fault?

Please send your order number, a description of the problem and, where possible, photographs or a short video showing the fault.

I cannot find my product manual. What should I do?

Email info@ahmelectronics.com with the model number shown on the product rating label, and we will help locate the correct manual.

Still need help?

Contact AHM Electronics.

Send us your order number and a clear description of what you need help with.

Email our support team