Refund policy
Returns made clear.
This policy explains cancellations, returns and refunds for purchases made directly from AHM Electronics Ltd.
Last updated: 3 August 20261. Cancelling an online order
For most qualifying online purchases, you may cancel without giving a reason by notifying us within 14 days after the day the goods are delivered.
After notifying us, you normally have another 14 days to return the goods.
Email info@ahmelectronics.com or use our Contact page.
2. Condition of returned goods
You may inspect and handle goods in the same way you reasonably could in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Please return the product clean, securely packaged and with all parts, accessories and manuals where possible.
3. Return postage
Change-of-mind returns
Unless we agree otherwise, you are responsible for the direct cost of returning goods when you simply change your mind.
Faulty or misdescribed goods
Contact us before returning the item. Where a return is required because goods are faulty, damaged on arrival or not as described, we will explain the appropriate arrangements.
4. When refunds are issued
For a qualifying cancellation, we will issue the refund within 14 days after receiving the returned goods, or after you provide evidence that they were sent back, where applicable.
Refunds are normally made to the original payment method. Bank and payment-provider processing times may vary.
5. Delivery charges
For a full qualifying cancellation, we refund the original standard delivery charge where required by law.
If you selected a more expensive delivery option, we do not have to refund the additional amount above the standard delivery cost.
6. Change-of-mind exceptions
Legal exceptions may apply to certain goods, including:
- Goods made to your specifications or clearly personalised.
- Goods liable to deteriorate or expire rapidly.
- Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed.
- Goods inseparably mixed with other items after delivery.
7. Faulty, damaged or misdescribed goods
Goods supplied to consumers must be of satisfactory quality, fit for purpose where relevant and as described.
Consumers may have a short-term right to reject faulty goods within 30 days. After that, repair or replacement may usually be the first remedy before a refund or price reduction is considered.
Our 12-month limited warranty is additional to statutory rights.
8. Incorrect or incomplete deliveries
Contact us promptly if an item is missing, incorrect or damaged in transit. Keep the product, packaging and delivery label while we investigate.
We may ask for photographs or other reasonable evidence.
9. Returns sent without approval
Please do not send goods back until we provide return instructions. This ensures the item goes to the correct address and can be matched to your order.
10. Marketplace purchases
If you purchased through Amazon, TikTok Shop, eBay, Tesco Marketplace or another marketplace, returns, refunds, time limits and methods may vary according to that marketplace.
Start the request through your marketplace account and follow its process. Marketplace procedures do not remove statutory consumer rights.
11. Exchanges
We do not guarantee direct exchanges. Where appropriate, we may arrange a refund and ask you to place a new order.
12. Cancelling before dispatch
Contact us as soon as possible. We will try to stop the order, but this may not be possible once it enters the dispatch process.
13. Contact us
Email info@ahmelectronics.com or use our Contact page. Include your order number, product and reason for return.
Start a return
Tell us what happened.
Contact our UK team before returning anything. We will confirm the correct next step and return instructions.
Contact AHM Electronics